TRUST & TRANSPARENCY
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Updated Spring 2025
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KORA Lodges Worldwide
Our Privacy Promise
Rammed-Earth Standard
Encrypted at rest, never brokered,
deleted on request.
Trackers & Pixels
0
Zero third-party advertising cookies.
Profile Erasure
< 24h
Full deletion honored promptly.
Payment Architecture
AES-256
Direct tokenized bank vaults.
Data Brokering
Never
Your stay remains your sanctuary.
01 / FOUNDATION
The 5 Bedrock Pledges
You are here to experience quiet horizons, crisp nights by terracotta fire pits, and honest hospitality.
We consider invasive tracking and digital surveillance completely antithetical to our mission.
0 Ad Trackers
We never install invasive cross-site trackers, behavioral ad pixels (Meta, TikTok, Criteo), or retargeting networks. We don't follow you around the internet.
Essential Details Only
We only request the bare minimum to welcome you: reservation dates, emergency contact, room allocation, and dietary preferences for campfire meals.
Simple Unsubscribe
A single, honest click instantly halts any seasonal journals or desert dispatches. No confirmation labyrinths or lingering drip campaigns.
Secure Storage
PCI-DSS Level 1 tokenized billing and end-to-end encrypted guest databases. We never store raw credit card numbers on our local systems.
Absolute Right to Delete
Ask us anytime to purge your guest record, past stays, and preference profiles.
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02 / WHAT WE COLLECT
When you reserve a rammed-earth cabin in the Atacama or a Mojave stargazing tent, we ask for only what is required to make your arrival effortless and your stay comforting:
Primary Contact:
Name, email address, and mobile number (reserved strictly for emergency updates and keyless check-in codes).
Stay Preferences:
Dietary restrictions, allergy warnings for linen choice, and expected arrival hour to warm your stove.
Payment Verification:
Billing zip and encrypted payment tokens handed directly to certified clearing houses.
WHAT WE NEVER TOUCH
Zero Intrusive Profiling
We don't purchase external demographic profiles, we don't scan personal device addresses on our cabin Wi-Fi, and we never correlate your stay with ad-tech exchange marketplaces.
On-Site Guest Wi-Fi
Our lodge network enforces strict DNS anonymity. We never record visited hosts or packet traffic.
03 / PROTECTION
Vaulted Like Ancient Adobe
Our digital defenses are as deliberately constructed as our stone walls.
ISO / PCI Level 1 Aligned
DIRECT SECURE PIPELINE
ZERO INTERMEDIATE LEAKS
Guest Browser
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TLS 1.3 Strict Transport with
HSTS
Payment Token
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Tokenized straight to
certified vaults
Encrypted At Rest
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AES-256 with partitioned
keys
Any paper registration forms signed upon arrival (such as high-altitude medical waivers for the Atacama stargazing hikes) are digitized via isolated encrypted terminals and physical copies shredded on a bi-monthly audit cadence.
04 / COMMUNICATION
Honest Mailings, Zero Pressure
We send fewer than six dispatches a year: reflections on solstice migrations, seasonal communal dinner announcements, and new cabin handiwork. If you wish to step away, you are never held captive.
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The Instant Unsubscribe Guarantee
Every single letter carries an unhidden, one-click opt-out link in the footer. Clicking it removes you instantly from our mail distribution system. No “confirm why you are leaving” surveys, no 10-day delay windows.
05 / YOUR CONTROL
Your Data, Your Right to Fade
Under international standards (including GDPR, CCPA, and Chilean Law 19.628), you own your identity. We respect your sovereign choice to be forgotten.
DATA EXPORT
Portability on Demand
Request a machine-readable archive of every booking date, cabin choice, and receipt associated with your person. Delivered within 48 hours.
COMPLETE PURGE
Total History Erasure
We securely overwrite your customer records and preferences, leaving only legally mandated fiscal tax transaction records required by local authorities.
DIRECT CONCIERGE DESK
Questions about your data? Reach
our front desk concierge directly.
No automated bot ticket queues. An actual human host will review your request, assist with records, or process immediate data deletion within 24 hours.
San Pedro de Atacama • Wadi Rum • Mojave High Desert
Physical Address: KORA Sanctuary, Route 23, Antofagasta Reg.