HOSPITALITY AGREEMENT & GUARANTEES

HOSPITALITY AGREEMENT

Guest Terms & Stay Guidelines

Clear, fair guidelines to ensure everyone enjoys a quiet and peaceful stay.

We favor shared reverence, open dialogue, and desert stillness over clinical fine print.

Clear, fair guidelines to ensure everyone enjoys a quiet and peaceful stay. We favor shared reverence, open dialogue, and desert stillness over clinical fine print.

Revised for the 2025 Desert Season

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Estimated reading time: 4 minutes

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Self-Service Guest Portal Available

TABLE OF CONTENTS

01. Booking & Rescheduling

02. Check-In & Mornings

03. Caring for the Desert

04. Screen-Free Spaces

05. Cancellation & Safety

CARBON & SOIL FOOTPRINT

100% Off-Grid Solar

SECTION 01

Booking & Flexible Rescheduling

GUARANTEED CREDIT

We know life in the city moves unpredictably. Rather than punitive cancellation fines, we offer human-first scheduling that keeps your sanctuary waiting for you whenever you are ready.

Friendly 30-Day Window

Give us 30 days’ notice prior to your check-in date, and we will happily move your reservation to any available dates within the subsequent 18 calendar months without fee adjustments.

100% Credit Transfer

If you cannot travel yourself, your full reservation value can be transferred to a family member, partner, or friend. Simply email Mateo with their name and dietary notes.

TRANSPARENT TIMELINE POLICY

30+ Days Out

100% Full Refund or

Lifetime Reschedule

14–29 Days Out

100% Credit Voucher valid for 18 months

Under 14 Days

50% Credit Voucher or

seamless friend transfer

50% Credit Voucher or seamless friend transfer

Rammed Earth Cabin Suite 04 • High Mojave Plateau

SECTION 02

Check-In, Breakfast & Quiet Hours

DAILY RHYTHMS

The high desert observes its own ancient clock. Our retreat functions in rhythm with the daylight arc, cool evening desert breezes, and radiant star canopies.

Warm Welcome

Arrivals begin at 3:00 PM.

We greet you with fresh iced botanical infusions, cold herbal towels, and orient you to the property layout.

Late arrival? Call ahead for gate lanterns.

Morning Baskets

Warm bread, local stone

fruit compotes, and pour-

over kettle kits are quietly

delivered to your cabin

porch between 7:30 AM and

8:30 AM.

Warm bread, local stone fruit compotes, and pour-over kettle kits are quietly delivered to your cabin porch between 7:30 AM and 8:30 AM.

Vegan & gluten-free custom trays standard.

10 PM Dark Skies

All external flood lamps and courtyard music are silenced at 10:00 PM to honor international dark-sky astronomy practices and deep rest.

Red-spectrum stargazing torches provided.

Late Checkout Request

Standard checkout is 11:00 AM. Unhurried midday departures (until 2:00 PM) can be granted whenever incoming cabin turnover permits at zero surcharge.

Request Checkout Extension

SECTION 03

Caring for the Desert & Fragile Crust

LEAVE NO TRACE

The living desert soil around KORA contains delicate biological crusts (cryptobiotic soil) that take up to fifty years to recover if crushed underfoot. We are honored stewards of this ancient terrain.

Stick to Marked Footpaths

Always walk upon established stone-lined paths or deep wash sand beds. Avoid stepping on dark lumpy soil formations—they are living bacterial colonies binding the desert against dust storms.

Mindful Spring Water Use

Our water is drawn from a 400-foot underground natural aquifer. While each bath is outfitted with luxury rainfall heads, we encourage guests to celebrate conscious bathing practices.

Native Desert Wildlife

Desert bighorn, kit foxes, roadrunners, and chuckwallas share these arroyos. Never leave food scraps outdoors, and observe all animals from respectful distances without drones.

"Don't Bust the Crust" — Biological soil communities

preserving our fragile oasis.

Wildfire Safety & Open Flames

Due to extreme arid conditions, open personal fires, sparklers, and camp stoves are strictly

prohibited outside of our guided communal sunken hearth pit overseen by our safety team.

Due to extreme arid conditions, open personal fires, sparklers, and camp stoves are strictly prohibited outside of our guided communal sunken hearth pit overseen by our safety team.

SECTION 04

Screen-Free & Quiet Spaces

DIGITAL RESPITE

Guests travel to KORA to break the constant buzz of notification bells and reclaim deep human conversation, uninterrupted reading, and restful sleep.

Shared Living & Dining Areas

We kindly request no phone calls, video conferences, or speaker playback in the Library Pavilion, dining garden, or pool lounge. Headphones are mandatory for private listening in shared pavilions.

High-Speed Cabin Starlink

If urgent work demands your attention, high-speed encrypted Wi-Fi is provided privately inside each individual suite, paired with a solid cedar writing desk and power backup.

"Solitude in the desert is not emptiness; it is the presence of

everything the city crowds out."

A GENTLE INVITATION TO DISCONNECT

SECTION 05

Cancellation Protections & Weather Safety

TRANSPARENT CARE

The high desert experiences rare flash rain events, high wind sand currents, and extreme heat waves. We monitor local meteorology hourly to keep every guest safeguarded.

Adverse Weather Protection

If official road closures, flash flood advisories, or extreme sandstorm warnings make highway transit unsafe on your scheduled arrival day, you are immediately eligible for a 100% full booking credit or direct rescheduling with no penalty.

Medical & Wilderness Protocol

Our full staff maintains Wilderness First Responder (WFR) certification. Automated External Defibrillators (AED), oxygen units, and direct satellite emergency communications link us directly with regional medical transport if required.

Companion Animal Etiquette

Well-behaved dogs are welcome in designated earth suites with advance registration. Pets must be leashed outdoors at all times due to indigenous desert wildlife and cactus spine hazards.

Ready to reserve your dates?

By confirming any reservation via our booking portal, you consent to these

shared stay guidelines.

By confirming any reservation via our booking portal, you consent to these shared stay guidelines.

Proceed to Book Stay

A Note from Mateo & Elena

"We built KORA by hand to be a quiet respite from noise, rush, and stress. If you have special

health considerations, dietary needs, or personal requests, let us know prior to arrival. Our door

and kettle are always open."

"We built KORA by hand to be a quiet respite from noise, rush, and stress. If you have special health considerations, dietary needs, or personal requests, let us know prior to arrival. Our door and kettle are always open."

Inquiries:

stay@kora-retreat.com

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Mojave Station Desk: +1 (760) 840-KORA